Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Estimated delivery time: 5-10 days (for orders of up to 9 items, provided they are in stock). Once your order is shipped, we will send you a tracking number so you can follow the delivery progress.
Please note that delivery times may vary depending on the workload and processing speed of postal services.
You don’t need an account to shop-our store allows guest checkout.
However, we recommend creating an account to enjoy several benefits, even if you only shop occasionally:
- Access to special promotional offers.
- Be the first to receive updates about new offers and prices.
- Easily edit orders or request returns after logging in.
- View your order history, download invoices, use a wishlist, and more.
For more details, see our Terms of Use.
Tip: You can create your free account here: My Account.
You can update your shipping address before your order is shipped. Once the order status changes to “Shipped” or “Completed,” the address cannot be changed.
To update your address:
- Edit it directly in your account dashboard, or
- Contact us with your new address, and we’ll update it for you.
Note: Changing to an address in a different economic zone may incur additional shipping fees.
You can track your order at any time on our dedicated tracking page: Track Your Shipment.
Once your order status changes from “Processing” to “Shipped” or “Completed,” you will also receive a tracking number via email. You can use this number to follow your shipment’s progress.
No. Your payment details are never stored by us. All transactions are securely handled by trusted providers like Stripe, PayPal, SEPA, and direct bank transfers.
No. All prices on our website are tax-inclusive, so the amount you see is the final price – no additional sales tax will be added at checkout.
Yes! We ship worldwide, so no matter where you are, you can receive your order.
Note: Shipping fees and delivery times may vary depending on your country and local postal services.
Yes, all items from a single order are typically shipped together in one package whenever possible.
Note: In some cases, if items are coming from different countries or due to stock availability, they may be shipped separately.
If you need to swap an item
Returns and Exchanges
Due to the nature of our products (pharmaceutical and over-the-counter items), returns and exchanges are generally not accepted. This is to ensure product safety, quality control, and regulatory compliance.
If you receive a damaged, incorrect, or defective item, please contact our customer support within 14 days of delivery, and we will review the issue and assist you with the appropriate solution.
We strive to ensure every order is accurate, and receiving the wrong item is very rare. If it does happen, please contact our customer support immediately with your order number and a photo of the item received.
We will review your case and provide a solution promptly, whether that means sending the correct item or arranging a replacement.
If you receive a damaged, incorrect, or defective item, please contact our customer support within 14 days of delivery, and we will review the issue and assist you with the appropriate solution.
If you need to return an item, please contact our customer support first. We will provide you with the return instructions and the correct address to send your item.
You can reach our customer support team through multiple channels:
- Fill out the contact form on our website.
- Request a callback.
- Send us an email directly.
- Message us on social media via direct message.
We aim to respond promptly to all inquiries.
If you notice that your shipping address is incorrect, you can update it before your order is shipped using the same process as changing your address:
- Edit it directly in your account dashboard, or
- Contact us with your new address, and we’ll update it for you.
Note: Changing to an address in a different economic zone may incur additional shipping fees.
You can request changes or cancellations before your order is shipped. Once it’s marked “Shipped” or “Completed,” changes are no longer possible.
Contact our customer support as soon as possible to see if we can accommodate your request.
We don’t hold items in advance automatically. However, you can request a call and we’ll inform you about availability, or simply submit a request/quote and we’ll process it as soon as possible.