Estimated delivery time: 5-10 days (for orders of up to 9 items, provided they are in stock). Once your order is shipped, we will send you a tracking number so you can follow the delivery progress.

Please note that delivery times may vary depending on the workload and processing speed of postal services.

Due to the nature of our products (pharmaceutical and over-the-counter items), returns and exchanges are generally not accepted. This is to ensure product safety, quality control, and regulatory compliance.

If you receive a damaged, incorrect, or defective item, please contact our customer support within 14 days of delivery, and we will review the issue and assist you with the appropriate solution.

You can update your shipping address before your order is shipped. Once the order status changes to “Shipped” or “Completed,” the address cannot be changed.

To update your address:

• Edit it directly in your account dashboard, or
  
• Contact us with your new address, and we’ll update it for you.

Note: Changing to an address in a different economic zone may incur additional shipping fees.

You can track your order at any time on our dedicated tracking page: Track Your Shipment.

Once your order status changes from “Processing” to “Shipped” or “Completed,” you will also receive a tracking number via email. You can use this number to follow your shipment’s progress.

You can reach our customer support team through multiple channels:

• Fill out the contact form on our website.
• Request a callback.
• Send us an email directly.
• Message us on social media via direct message.

We aim to respond promptly to all inquiries.

If you notice that your shipping address is incorrect, you can update it before your order is shipped using the same process as changing your address:

• Edit it directly in your account dashboard, or
  
• Contact us with your new address, and we’ll update it for you.

Note: Changing to an address in a different economic zone may incur additional shipping fees.

Yes! We ship worldwide, so no matter where you are, you can receive your order.

Note: Shipping fees and delivery times may vary depending on your country and local postal services.

Yes, all items from a single order are typically shipped together in one package whenever possible.

Note: In some cases, if items are coming from different countries or due to stock availability, they may be shipped separately.